Latest Personalization Software News

AI & Automation in CX

Anthropic Targets SMB AI Adoption Gap with Claude for Small Business

Customer Analytics & Intelligence

Retailers Reassess AI Commerce to Regain Control of the Customer Journey

Customer Engagement Platforms

Twilio Evolves From CPaaS Origins With Next‑Gen Customer Engagement Platform

AI & Automation in CX

Avid and Google Cloud Partnership Reshapes Media Production with Agentic AI

AI & Automation in CX

Big CX News from Twilio, Salesforce, FCC, and Sprinklr

CRM & Customer Data Management

Google Cloud and Nokia Simplify Mobile Network Access for Developers

AI & Automation in CX

Traditional Research Is Out: Could This Be The Last Year We Use Search Engines? 

AI & Automation in CX

UK Government Partners with Anthropic to Launch AI-Powered Assistant

Marketing & Sales Technology

SAP Demo Data Personalization Add-On Enhances Customer-Focused Demonstrations