Best Mid-Market Contact Center Platform
This award recognizes a highly customizable contact center platform that 100-500-seat customer service operations can optimize.
The providers gunning for this award should pinpoint how they’ve developed a strong customer base in the mid-market through innovation, integrations, and/or sales strategy.
Moreover, these participants should highlight the steps they are taking to ensure value optimization amongst this customer segment.
Criteria
Ability to Improve Experience
Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?
Ability to Innovate
Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?
Ability to Execute
What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?