Best Customer Service BPO
As contact centers evolve at an unprecedented speed, service teams need trusted partners. This award recognizes a BPO with a track record for being that dependable ally.
Central to this is offering crucial third-party customer support. Yet, the modern BPO provider does so much more, offering advisory, consulting, technology, and many more support services.
Providers that go the extra mile for their customers and demonstrate aptitude for delivering on expectations will perform well in this category.
Criteria
Ability to Improve Experience
Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?
Ability to Innovate
Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?
Ability to Execute
What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?