Verint has landed two eight-figure megadeals totaling $27 million.
The deals were announced during the company’s Q1 2026 earnings call, where Dan Bodner, CEO of Verint, highlighted the role that Verint’s AI-powered bots played in both agreements.
Worth $13 million, the first deal will see its AI-powered bots help a prominent insurance company boost its supervisor capacity by over 50 percent and agent capacity by more than 25 percent.
An excellent example of how Verint is boosting supervisor capacity is by automating contact center quality programs with a team of three bots that work together.
Meanwhile, it can boost agent capacity with bots that automate post-contact processing, knowledge automation, and live coaching.
Back to the deal… Verint believes the multiyear contract will result in “significant value creation” and enable the insurance provider to recoup “over 10x return on their investments.”
The second deal (worth $14 million) involves an existing agreement with a healthcare provider that has already heavily invested in Verint’s AI bots.
Indeed, over the past twelve months, Verint has nearly doubled its annual recurring revenue (ARR) with this client, from $8 million to $15.6 million, by deploying multiple bots to automate manual CX processes.
In discussing the deal, Bodner stated:
The vast majority of the growth from this customer over the past year has been driven by their adoption of our AI-powered bots.
Another key aspect of the agreement outlined by the CEO was the way in which customers can access Verint’s bots.
The tech firm offers AI-powered bots through its cloud platform, while its hybrid cloud model allows customers to keep existing solutions on-premises or in a partner cloud, while still adopting new AI tools from Verint’s cloud.
The healthcare company was able to significantly speed up its AI adoption by leveraging Verint’s new CX automation tools without replacing existing systems.
Getting to the BOTtom of Things
In a nutshell, Verint’s bots are specialized tools designed to automate specific contact center tasks.
They aim to enhance CX and agent efficiency by performing functions such as summarizing interactions, providing real-time coaching, and managing knowledge bases.
The 50+ army of AI bots already includes the following models: Data Insight, Exact Transcription, Coaching, Timeflex, Transfer Summary, Knowledge Creation, and Knowledge Suggestion.
As evidenced above, these bots have been crucial to Verint’s business in recent times.
Over the past 18 months, the bots have helped the company land an additional pair of eight-figure deals with a major retailer and a Fortune 25 brand.
The Interaction Wrap Up Bot was also the subject of a significant expansion, which saw a healthcare provider boost its order from 300 to 30,000 for its contact center agents.
Moreover, the bots were key to a deal with Avaya to make the tools available on the Avaya Experience Platform through the Verint Open Platform.
In speaking more generally about the success of Verint’s bots in the most recent earnings call, Bodner said:
“As our customer base increases adoption of Verint Systems’ AI-powered bots, we benefit from working closely with leading brands to innovate even faster.
In summary, we deliver AI business outcomes stronger and faster than any other CX vendor in the market, and behind our AI momentum is the proven value we create for our customers.
Top Earnings Call Takeaways
Away from the big wins and AI bot performance, Verint reported revenue growth of six percent, outpacing analyst guidance.
AI-related ARR rose 24 percent YoY to $354 million, highlighting the growing adoption of its AI solutions.
Looking ahead, Verint is aiming for eight percent ARR growth and double-digit free cash flow growth by year-end, reflecting confidence in its financial trajectory.
More Verint News
Earlier this year, Verint revealed plans to grow its India workforce to 1,000 by the end of 2026, driven by strong momentum in CX automation.
The expansion centers on its Global Innovation Center in Bangalore and reflects the success of its early, bot-focused AI strategy – now mirrored across the industry with the rise of AI Agents.
Elsewhere, Verint recently acquired real-time agent coaching provider Cogito.
Since the acquisition, Verint has launched a “CX/EX Scoring Bot” that uses Cogito’s tech to analyze live contact center calls, assigning real-time scores.
These help supervisors monitor performance and receive alerts for timely feedback or intervention.
