Latest Agentic AI News

Contact Center & Omnichannel​

Your Contact Center AI Is Cutting Costs; It Should Be Driving Revenue

AI & Automation in CX

The Contact Center AI Governance Gap Is Costing You

Contact Center & Omnichannel​

Cresta Targets Contact Center AI Deployment Gap

AI & Automation in CX

Accenture Edge and Google Cloud Launch Agentic AI Solutions

AI & Automation in CX

Salesforce Commits $1 Billion Agentforce Investment to Switzerland

AI & Automation in CX

Stop Calling It a Chatbot: Rewriting the Rules of Virtual Agent AI

AI & Automation in CX

Forget the Model Wars. Vendors Are Now Competing on Enterprise AI Deployment

Customer Engagement & Journey Orchestration

Pitch‑Perfect CX: World Cup Lessons from Infobip’s AI Fan Companions

AI & Automation in CX

The CCW Panel That Changed How I Think About AI Powered CX. Here Is What They Said.

AI & Automation in CX

What Does an AI-Native Contact Center Actually Look Like? Zoom CX Made the Case at CCW 2026

AI & Automation in CX

CCW 2026: The CCW Panel That Changed How I Think About AI Powered CX. Here Is What They Said

CRM & Customer Data Management

The ISG Customer Experience Management Advanced Buyers Guide 2026: 6 Top Takeaways

Contact Center & Omnichannel​

Genesys Acquires Pinkfish to Close the Contact Center Automation Gap

AI & Automation in CX

Is IBM’s AI Killing Its Own CX Consulting?

AI & Automation in CX

AI Accountability: The Governance Gap Leaders Miss

CRM & Customer Data Management

Salesforce Makes Agentforce Commerce Generally Available Ahead of Peak Season