Latest Agentic AI News

AI & Automation in CX

The Future of CX Isn’t AI. It’s Humans

AI & Automation in CX

Salesforce’s Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?

AI & Automation in CX

ServiceNow, Salesforce, and Synthflow expose the operational issues behind agentic CX

Contact Center & Omnichannel​

The Dialpad AI Contact Center and Agentic AI: What Dialpad Agentic AI Has Shipped, Slipped, and Left Unanswered

AI & Automation in CX

Big CX News from Five9, Cisco, Meta & More

AI & Automation in CX

Cisco Resolves 145,000 Support Cases Using Agentic AI

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Sales Platforms 2026: The Rundown

AI & Automation in CX

Genesys Puts AI Trust at the Center of Its Agentic CX Strategy

AI & Automation in CX

Fin Operator Drives 20,000 AI Support Improvements To Free Employee Capacity

AI & Automation in CX

The AI Race Has a Customer Experience Problem

AI & Automation in CX

NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time

AI & Automation in CX

How Gupshup Is Making Enterprise AI Orchestration the New CX Control Plane

Contact Center & Omnichannel​

Zendesk Explain Why The App Sidebar Is Dead

AI & Automation in CX

Amazon’s Q2 Earnings Expose the Hidden AI Cost Crisis Crippling Enterprise CX

AI & Automation in CX

From SaaS to Agents-as-a-Service: Microsoft’s Aims to Redefine the CX Tech Stack

AI & Automation in CX

Why the 2026 Conversational AI Gartner Magic Quadrant Doesn’t Add Up