Latest Agentic AI News

CRM & Customer Data Management

5 Questions to Ask Before You Buy an AI-Ready Customer Data Platform

AI & Automation in CX

UJET Says Contact Center AI Adoption Is Moving Too Fast, Which Creates New Risks

Customer Engagement & Journey Orchestration

LivePerson Conversational Cloud Says AI Agent Testing Is 60% Faster. Buyers Need the Proof

Community & Social Engagement

Can Sprinklr Customers Keep Up With Its AI-Powered CX Ambitions?

AI & Automation in CX

Verint Warns AI Value Needs Better Data

AI & Automation in CX

Genesys Unveils AI Control Plane and Agentic Orchestration Stack at Xperience 2026

AI & Automation in CX

UJET Heard What Agents Really Want From AI. It Wasn’t Replacement

CRM & Customer Data Management

Where Does the CDP Fit in an Agentic AI Strategy?

AI & Automation in CX

Bill Gates AI Warning Should Shake CX Leaders

AI & Automation in CX

Salesforce’s Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?

AI & Automation in CX

The Future of CX Isn’t AI. It’s Humans

AI & Automation in CX

ServiceNow, Salesforce, and Synthflow expose the operational issues behind agentic CX

Contact Center & Omnichannel​

The Dialpad AI Contact Center and Agentic AI: What Dialpad Agentic AI Has Shipped, Slipped, and Left Unanswered

AI & Automation in CX

Big CX News from Five9, Cisco, Meta & More

AI & Automation in CX

Cisco Resolves 145,000 Support Cases Using Agentic AI

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Sales Platforms 2026: The Rundown