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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Contact Center & Omnichannel
Avaya Acquires Contact Centre Developer CTIntegrations
RingCentral: Why Should Businesses Combine UC and CC?
COPC Customer Experience Standard Updated to 7.0
Tegria, Cedar Ally on Healthcare Financial Experience
Uncategorized
SPLICE Software Launches Survey Platform Thrive
Vyopta Updates Offering for Helpdesk Teams
Customer Analytics & Intelligence
ActionIQ, Data Axle Partner on Identity Resolution
NICE, Amelia Partner on CX Conversational AI Solution
Report: 75% Offer Support Outside Business Hours
Allego Exceeds H1 Estimates with 100% Contract Growth
Customer Engagement Platforms
Wildfire Raises $15mn for Reward and Loyalty Platform
Flooid, SensePass Ally on Customer Payment Experience
Bluedot, Adeptmind Partner on Shopping Experiences
Marketing & Sales Technology
AnyRoad Debuts Field Marketing Data Collection Solution
CRM & Customer Data Management
HubSpot Launches Solution for CRM-Integrated Websites
EasySend, PSCU Ally on Digitising Customer Experience
