Best Conversational AI Platform
Conversational AI platforms are in a state of flux with the development of AI Agents. This award recognizes a provider ahead of the curve with its vision and innovation.
Providers can demonstrate this in two ways: by highlighting recent/upcoming releases and by speaking more broadly about how they see the conversational AI space developing.
Known last year as the “Best Virtual Agent Platform” category, this space is crowded and evolving quickly. Conversational AI companies can showcase this award as evidence that they’re inching ahead of the pack.
Criteria
Ability to Improve Experience
Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?
Ability to Innovate
Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?
Ability to Execute
What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?