Best Enterprise Contact Center Platform
This award shines a light on a platform with bread-and-depth to satisfy 500+ seat operations, coupled with a large user base of happy customers.
Ideally, these contact center providers will also isolate key differentiators for the enterprise, whether that’s in their data and AI strategy, co-innovation, global support services, or something else.
Why is this so critical? Because it helps underline a vision that sets the contact center vendor apart in a crowded market.
Criteria
Ability to Improve Experience
Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?
Ability to Innovate
Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?
Ability to Execute
What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?