Avaya and Alcatel-Lucent Enterprise (ALE) announced they will expand their existing partnership, which sees the companies cross-sell their flagship products, in a bid to allow global enterprises to transition to the cloud without incurring major disruptions.
Currently, Alcatel-Lucent offers Avaya OneCloud CCaaS to its customers and Avaya offers ALE Digital Age Networking solutions to its clients.
The companies said the expanded partnership will provide customers with more choice and a richer set of capabilities, as the industry transitions its on-premise operations to the cloud following Covid, together with a drive to cut costs.
“Our common objective is to support our customers in their digital transformation, providing all capabilities needed to make everything connect,” said Rukmini Glanard, EVP Global Sales, Services and Marketing at Alcatel-Lucent Enterprise.
Indeed, ALE will offer its a global base of almost one million customers even more options to bolster their transformation journeys, with Avaya one of nearly 3,000 partners.
Nidal Abou-Ltaif, President of Avaya International, added:
Our customers want innovation, but they want that innovation to come over the top of their IT infrastructures – typically over the cloud. They don’t want any costly or time-consuming disruption underneath.
“Through the integration of our technology with ALE’s, and through the strength of our collective global customer base, we’re in a unique position to provide that innovation without disruption.”
The expanded partnership comes as Avaya faces an uncertain future, rocked by declining revenues and a top leadership reshuffle this past summer.
However, with a new CEO at the helm, the stalwart CX vendor is hoping “innovation without disruption” will turn around its fortunes.
In a bid to achieve this, Avaya is undergoing a rapid restructuring process, which may cut as much as $250M in annual costs.
