Welcome to our round-up of the top news in the CX space over the last seven days.
Five9 Secures a Record $40+ Million Contract Win
Five9 has finalized a deal with one of the largest companies in the world, which will roll out tens of thousands of seats on the Five9 Cloud Contact Center.
The vendor anticipates the deal to achieve an annual recurring revenue (ARR) of over $40 million in software subscriptions alone.
Microsoft Announces New Customer Journey Orchestration Capabilities
Microsoft has launched new real-time customer journey orchestration capabilities for its Microsoft Dynamics 365 Marketing solution.
These features enable companies to gather real-time information regarding digital communications across email, mobile, social media, and in-person touchpoints.
Pindrop Partners With Google Cloud
Voice technology vendor Pindrop has partnered with Google Cloud to offer new authentication solutions to customers using the Google Cloud platform.
The partnership will also enable Google Cloud customers to leverage Pindrop’s call centre security and anti-fraud protection solutions for Google’s Contact Centre AI. These solutions aim to enable better customer experiences and increase flexibility.
Twilio Prepares to Launch Its Engage Solution
Twilio Engage will become generally available before the end of the year. The tool, which Twilio believe is “the first growth solution built on a customer data platform (CDP),” promises to empower developers and marketers to build digital experiences faster.
Two years in the making, Twilio Engage builds on the technology that the provider gained in its acquisition of Segment in 2020. In doing so, it equips CX design teams with the data to unlock improved, hyper-personalized experiences.
