Voice technology vendor Pindrop has partnered with Google Cloud to offer new authentication solutions to customers using Google Cloud platform.
The partnership will also enable Google Cloud customers to leverage Pindrop’s call centre security and anti-fraud protection solutions for Google’s Contact Centre AI. These solutions aim to enable better customer experiences and increase flexibility.
Vijay Balasubramaniyan, CEO and Co-Founder at Pindrop, said: “This is another historic moment for Pindrop, and we are thrilled about the partnership with Google Cloud. Together with Google Cloud, we are uniquely positioned to offer customers something genuinely innovative and drive toward our shared vision in the modern contact center world.”
“By partnering with Google Cloud, we are truly on the path to delivering on our mission of making technology more human and helping our clients open new worlds by unlocking the power of the human voice.”
Through Google Cloud’s secure infrastructure, customers can deploy Pindrop’s new voice security solutions to automate device-based interactions. The two companies will also execute a joint go-to-market strategy via Google Cloud Marketplace.
Nirav Sheth, Director of Partnerships, Google Cloud, said: “Securing voice-driven call center and support services is a critical requirement for the enterprise technology stack today.”
“We’re thrilled to have innovative technology businesses like Pindrop building on Google Cloud. With Pindrop’s solutions available on Google Cloud Marketplace, organizations will be able to easily deploy Pindrop in their cloud environment and provide AI-enhanced experiences that prioritize secure, satisfactory customer interactions.”
This news follows Pindrop’s recent partnerships with Five9 and Bandwidth.
