Whether it’s in CCaaS, CRM, conversational AI, or one of the many other facets of customer experience, innovation is moving fast.
Advances in large language models, speech recognition, augmented reality, and many more technologies are starting to push each subset of CX forward.
Some tech pioneers are at the heart of this charge, including prominent players such as Five9, Genesys, and UJET.
Yet, there are also less familiar vendors developing sophisticated visions for the future of customer experience – and crafting new capabilities to help brands get there.
As part of our Big CX Update series 2023, we interviewed several of them – alongside some of the biggest names in enterprise tech – to get to grips with where the market is heading.
On that note, here is a sneak peek of what to expect.
2023: The Year of Hope
As CX thought leader and Forbes Business Council member Evan Kirstel told us at CCW:
“The rubber is going to hit the road next year… I think we’re going to have lots more data and use cases that drive a practical, compelling ROI. End-users will say, don’t just tell me; show me the value.”
Until then, hopes are high for the future of CX innovation.
Yet, contributors to our CX Big Updates series told us exactly what their customers can expect over the next 12 months – and how their roadmap will deliver that much-emphasized value.
For example, Glance is preparing for a self-service and conversational AI by crafting guided CX solutions to better support customers with complex queries – where automation isn’t an option. (Watch the video!).
Meanwhile, Local Measure is making strides by stretching the capabilities of Amazon Connect to build CCaaS platforms that match a business’s unique requirements. (Watch the video!).
Moreover, babelforce strives to become the most flexible platform for enterprise contact centers, focusing on priming the systems architecture for all exciting innovations to soon hit the space. (Watch the video!).
These are just some examples of the forward-thinking brands shaking up the CX space. Many more are doing so, and we caught up with a handful of the best and brightest in the market.
Watch All Our Big CX Updates Now!
Without further ado, here is our CX Big Updates 2023 series, a complete collection of videos from some of the most exciting companies in customer experience.
The series features a glut of c-suite execs excited to share the solutions they have in the pipeline – and why your business should be interested.
In scouring each session, you can keep your finger on the pulse of customer experience innovation, extract trends, and identify opportunities for CX advancement.
So, what are you still reading for?! Check out our videos, learn from tech leaders, and lift the lid on the future of customer experience.
