Kore.ai has announced an agentic AI platform that supports the development, deployment, and management of AI agents at scale.
Alongside preconfigured AI agents and an agent builder, Kore.ai provides an orchestration tool to map, monitor, and supervise agentic AI across the enterprise.
On this, Raj Koneru, CEO and Founder of Kore.ai, explained, “We’ve built an AI operating system that takes enterprises from experimentation to real-world, scalable deployment.
With its advanced agentic AI, multi-agent orchestration, deep data intelligence, and enterprise-grade AI infrastructure, this platform is shaping what’s next in enterprise AI transformation.
Moreover, Kore.ai’s multi-agent orchestration allows for AI agents with varying degrees of autonomy.
Meanwhile, its Search and Data AI delivers enterprise and user context, equipping AI agents to function effectively across business scenarios.
The platform integrates over 100 pre-built connectors for accessing structured and unstructured data.
Powered by graph-RAG technology, its search capabilities combine hybrid keyword and multi-vector weighted techniques, enabling intelligent data extraction, dynamic query processing, and real-time context enrichment.
This ensures AI agents provide accurate, contextual, and actionable insights across enterprise ecosystems.
The Three Prongs
The Kore.ai Agent Platform aims to deliver an enterprise-ready system through a three-pronged strategy that unifies its AI application portfolio.
The first prong, AI for Service, integrates specialized agentic solutions into voice and chat contact centers. It streamlines agent assistance, call flows, quality management, compliance, and self-service automation, all while ensuring seamless deployment.
The second prong, AI for Work, boosts employee productivity by enabling multi-agent information discovery and enterprise search capabilities across more than 100 connectors.
It incorporates agentic workflows, secure role-based access, a tailored department-specific agent marketplace, and comprehensive monitoring and governance mechanisms.
The third prong, AI for Process, focuses on streamlining business operations through AI-driven automation that operates across varying levels of agency.
“The Kore.ai Agent Platform marks a paradigm shift in enterprise AI architecture,” said Prasanna Arikala, CTO and Head of Products.
We’re moving beyond isolated AI capabilities to interconnected agents that collaborate within a unified framework. We are working towards the teachability of Agents within an enterprise – focusing on agent orchestration, data retrieval capabilities, and planning capabilities.
“Our goal is to provide enterprises with the tools, orchestration, and governance needed to build evolving AI networks. As organizations adopt multi-agent systems, our platform offers flexible autonomy levels tailored to business needs, risk profiles, and regulations,” concluded Arikala.
Kore.ai’s ‘Competitive Edge’
In discussing how Kore.ai’s new platform differentiates itself from other solutions in the space, the vendor outlined the following “unique offerings”:
- End-to-End Unified Platform: Offers AI, data, and core services, including no-code tooling for conversation design, Agentic App builder, and integration studio to manage the full lifecycle of agents and agentic Systems.
- Advanced Multi-Agent Orchestration: This feature supports intelligent routing, context switching, declarative business rule enforcement, context passing, and robust memory management across agents with varying levels of autonomy, from human-guided agents to fully autonomous systems.
- Flexible Autonomy Spectrum: Enables the creation of agentic applications across the autonomy continuum – from orchestrated autonomy to fully autonomous agents – allowing enterprises to match the right level of agency to each business need.
The platform features a future-proof agnostic design, ensuring compatibility with any AI model, system, data source, or cloud environment. It seamlessly integrates with existing technologies and applications through a robust connector framework.
Additionally, it offers Advanced Prompt and Evaluation Studios, enabling systematic optimization of AI behavior. These studios incorporate sophisticated prompt management and evaluation systems, enhancing the teachability and performance of AI agents.
Additionally, it features:
- Agent Platform SDK: Enables platform extension with custom agent orchestration capabilities, tool integration, and compatibility with agent applications built on other Agentic frameworks for coexistence within the Kore.ai Agent Platform ecosystem.
- Agent Protocol: Introduces a standardized API for communication between agents and agentic systems built on diverse AI platforms, facilitating interoperability and extensibility.
- Comprehensive Observability: Features real-time tracing, explainable AI decision paths, and thought streaming for transparency.
- AI Agents Marketplace: Provides a marketplace with pre-built agent templates, tool connectors, and industry-specific solutions – including BankAssist, HealthAssist, RetailAssist, HR Assist, IT Assist, and RecruitAssist, helping accelerate AI development and time to value.
Kore.ai can also demonstrate its aptitude via its “leader” positioning in the latest Gartner Magic Quadrant and Forrester Wave reports for conversational AI.
