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Home → Contact Center & Omnichannel
Contact Center & Omnichannel
The Connective Tissue of CX: Solving IT Fatigue with Interoperability
Cutting Through the AI Hype: Here’s How to Actually Measure What Matters
AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
Cisco Announces a Slew of AI Innovations for Its Webex Contact Center
Five9 Announces Spotlight for AI Insights, Turns Interaction Data Into Actionable Insight
NICE Unveils an “Industry-First” Orchestration Solution for Customer Service
NICE Mpower: What’s Included, & How Much Does It Cost?
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
What Will the Contact Center Agent Role Look Like in 2030?
CRM & Customer Data Management
Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
Zoom & Microsoft Teams Unite with a New Contact Center Integration
Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service
Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers
Former Avaya Employees Join TeKnowledge, Start Implementing Genesys
Mitel Confirms Chapter 11 Bankruptcy, Expects a “Swift” Exit
Genesys Stalls Its IPO Bid, Cites Stock Market Volatility
AI & Automation in CX
Enterprise Connect 2026 Reflections: From Hype to Hard Questions
Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience
The Strategic CX Question Most Brands Cannot Answer
Command, Not Control: Surviving Social CX Without Losing Your Soul
AI Hype Is Over – Now Contact Centers Need Results
