Security and compliance vendors focusing on the contact center landscape offer companies innovative ways to protect both employee and customer data in today’s world.
Combining solutions for compliant conversation recording, with real-time monitoring, security alerts, and risk mitigation, these vendors ensures contact centers can stay one step ahead of compliance regulations.
Today, these partners are becoming increasingly crucial. As the customer journey grows increasingly complex, the volume of data generated by interactions grows, and AI enters the scene, businesses need to be more cautious than ever before.
Enterprise buyers aren’t just looking for tools. They’re looking for security and compliance vendors who can deliver transparency, scalability, and proactive risk management, without compromising on customer experience. This guide examines some of the leading companies from the CX Today security and compliance marketplace, exploring everything they have to offer teams.
Contact Center Security and Compliance Vendors
Top Security and Compliance Vendors for Contact Centers
Data privacy is now built into how the best contact centers operate. Whether it’s managing real-time fraud detection, securing cloud infrastructure, or ensuring agents never come into contact with cardholder data, the vendors in this list have earned their spot by helping teams stay compliant and agile, at scale.
Each vendor brings something unique. Some are pioneers in AI-driven threat detection. Others specialize in secure payment orchestration, or end-to-end recording compliance. Together, they offer a snapshot of how the industry is responding to rising complexity, and what enterprise buyers should be looking for in a partner.
Pindrop
Combining audio, video, and AI technologies with a comprehensive risk database, Pindrop provides protection to both contact centers and their customers. The company offers solutions for intelligent voice authentication, minimizing call center fraud, as well as tools for mobile app voice ID and security.
With Pindrop, companies can fight back against a range of issues, from phishing and spoofing attempts to identity theft and account mining. Its platform layers voice biometrics, phoneprint analysis, and behavioral signals to create real-time caller risk scores. That means less reliance on static security questions and a faster path to identifying bad actors.
Calls flagged as high-risk can be automatically rerouted to fraud response teams, while known and trusted customers get a smoother, faster service experience. Its Risk-based Routing system also integrates with leading CCaaS platforms, allowing enterprises to act on threats in real time.
Pindrop now even offers solutions like the Pulse system, designed to help businesses detect “deepfakes” in the AI era. Plus, it’s been recognized as an industry leader with more than 270 voice security patents.
PCI Pal
Securing transactions and interactions throughout the contact center landscape, PCI Pal supports organizations all over the world with a variety of intelligent tools. The company specializes in ensuring companies can adhere to PCI DSS standards, enabling access to everything from streamlined IVR payment systems, to speech recognition tools, and agent assistance solutions.
When a customer’s ready to pay, PCI Pal steps in behind the scenes. The agent stays on the call, but the numbers go through a secure, PCI-compliant channel. In 2025, PCI Pal has added broader coverage for digital payments. Teams can now offer secure transactions over SMS, live chat, and social platforms, all routed through the same compliance layer.
Like many of the top contact center security and compliance vendors, PCI Pal works alongside contact center leaders like 8×8, as well as various PSPs, UCaaS, and CRM partners. All tools offered by PCI PAL are also scalable, and cloud-based so companies can remain agile as they grow.
OAK
Offering a range of solutions for compliant call recording and reporting, OAK helps businesses leverage end-to-end tools for archiving, data storage, and management. The company partners with countless software leaders such as Microsoft, Avaya, Mitel, and Gamma, to offer technologies that integrate seamlessly with the existing customer service technology stack.
OAK also offers dedicated solutions for companies in highly regulated environments, like healthcare, as well as recording and reporting tools for Microsoft Teams.
Its ClarifyGo platform records calls, screens, and agent activity in real time. Each interaction gets stamped with helpful context: agent name, call type, duration, sentiment tags. When a request comes in every company gets a clear, searchable trail.
Today, Oak allows teams to spin up secure recording environments without waiting weeks. Smart search is now sharper too, with AI tagging that helps flag risky phrases, unresolved complaints, or moments where a script wasn’t followed.
Smarsh
Ranked among the top security and compliance vendors for companies in highly regulated industries like finance, government, healthcare, and law enforcement, Smash is a leading SaaS company. The group’s end-to-end compliance platform allows companies to capture and protect content from every communication channel, from SMS, to voice and email.
The goal is coverage, without complexity. Smarsh ingests data from dozens of channels, then indexes and preserves it in a way that satisfies SEC, FINRA, GDPR, and more.
In 2025, Smarsh is leaning into policy automation. Admins can set rules around who communicates with whom, over what channel, and what triggers an alert. It’s proactive compliance, not just after-the-fact cleanup.
There are intelligent tools for storing business data, examining cybersecurity and vendor risk, and tracking potential threats. Plus, the solutions available from Smarsh can integrate with tools like Microsoft Teams.
Cisco
Delivering a range of technology solutions for contact center and unified communications, Cisco supports businesses in implementing digital transformation efforts that align with evolving compliance requirements.
The company offers a comprehensive set of network and IT security services, as well as compliance management and configuration solutions. Its Webex Contact Center suite includes built-in tools for end-to-end encryption, real-time threat detection, secure recording, and role-based access controls.
For 2025, Cisco has integrated tighter DLP (Data Loss Prevention) features and extended compliance capabilities into its observability tools. Admins can track data movement across the stack, set policies around PII exposure, and respond quickly to anomalies.
Another strength is audit readiness. Reports are structured for compliance frameworks like GDPR, HIPAA, and SOC 2, making them easier to use when it counts.
Theta Lake
Delivering security and compliance solutions to modern teams and contact centers, Theta Lake helps enterprises manage and reduce risk. A leader among security and compliance vendors, Theta Lake offers a comprehensive compliance and archiving suite, with solutions for automated risk detection, compliance workflow tools, and archiving capabilities.
Theta Lake’s solutions include integrated communication capture tools for various forms of communication, cloud-based directories, monitoring tools, and analysis options.
New in 2025 is deeper AI analysis. Theta Lake now flags not just risky keywords, but contextual violations, like screen sharing customer data, or discussing regulated topics in unsanctioned spaces. Admins get smart alerts; end users get quiet nudges.
Theta Lake has even been recognized as a visionary by Gartner’s Digital Communications Governance and Archiving solutions Magic Quadrant, for its unified ecosystem.
Dubber
Security and compliance vendor Dubber offers a host of purpose-built solutions designed to protect businesses against communication threats. The solution can capture rich content from all types of communication channels. It also empowers companies to implement their own custom policies for data collection and retention.
Unlike older solutions that rely on specific hardware or endpoints, Dubber runs natively on networks, which means it records at the carrier level. There’s no setup on the user side, no dependence on endpoints, and no risk of gaps.
In 2025, Dubber is focused on transcription accuracy and voice AI. Its platform can detect sentiment shifts, flag compliance issues, and generate searchable records, all in real time. It also supports keyword alerts, helping supervisors respond quickly when conversations veer into risky territory.
For contact centers, especially those running UCaaS and CCaaS platforms at scale, Dubber takes the burden off IT while giving compliance teams exactly what they need.
IBM
Leading technology vendor IBM offers various intelligent tools to business leaders, covering everything from AI to networking. The IBM Security and Compliance center empowers teams to identify and address security, compliance, and risk issues within hybrid and multicloud environments.
The solution is built for contact centers with complex infrastructure or layered integrations. Admins can define compliance baselines, track drift, and automate response when a system falls out of spec. Plus, the system can adapt to suit different needs with vulnerability management, cloud detection response and other tools.
The 2025 rollout focuses on unified compliance scoring and AI-enhanced risk detection. Instead of chasing alerts across tools, teams can see where their greatest risks sit, and what actions are already being taken.
The interface is built for decision-makers, not just engineers. Visualizations track progress against standards like ISO 27001, NIST, GDPR, and more, with export-ready evidence for audits.
Why Security Isn’t Just an IT Concern Anymore
Security used to be about firewalls, passwords, and back-end protocols. But in today’s contact center landscape, it reaches into workflows, agent behavior, customer trust, and even brand reputation.
Regulators are asking harder questions. Customers are sharing more sensitive information across more channels. with AI, cloud platforms, and remote teams all in play, the risk surface has grown wider than ever. The vendors in this guide aren’t just solving isolated problems. They’re helping build frameworks that make compliance part of the everyday.
For buyers, the challenge isn’t just choosing the most advanced tool. It’s choosing the right combination, the ones that align with internal policies, customer expectations, and operational realities.
CX Today, helps enterprise leaders cut through the noise and focus on what matters: performance, protection, and long-term CX success.
- Dive into the data: Access the latest research to benchmark vendors, evaluate market shifts, and identify the security trends shaping contact centers in 2025.
- Join the conversation: Connect with IT leaders and CX professionals inside the CX Community to share strategies and ask the questions vendors can’t always answer.
- Explore what’s next: From expos to webinars, see the newest security solutions in action at upcoming events across the CX space.
- Buy with confidence: Use the Ultimate CX Buyer’s Guide to walk through every step of the procurement journey, from compliance scoping to vendor evaluation and rollout.
Security doesn’t need to slow your contact center down. With the right tools and partners, it can become the engine behind faster, safer, and more confident customer engagement.
