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Contact Center

93% of Contact Center Leaders Are Reevaluating the Agent Role

OpenAI Ponders Adverts on ChatGPT as It Bids to Own Commerce Experiences

CRM

OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences

Contact Center

Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”

Contact Center

Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study

CRM

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems

Contact Center

What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI

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