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A robot efficiently working as a call center agent in a minimalistic, clean office environment, highlighting the integration of AI in modern customer service.

CRM

Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service

Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover

Contact Centre

Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover

Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot

CRM

Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot

Innovation for protection from digital cybercrime. Businessman fingerprint scan and biometric authentication, Concept of surveillance and security scan for digital cyber futuristic

Contact Centre

AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance

Customer Research Strategy that Delivers Optimal Customer Experiences

Contact Centre

Customer Research Strategy that Delivers Optimal Customer Experiences

The Women in CX UnConference 2024: A

Event News

The Women in CX UnConference 2024: A “Game-Changing” Industry Event