AI Chatbot and voice assistant company We Build Bots is forming a partnership with robotic process automation (RPA) specialists Argos Labs.
The collaboration has resulted in the creation of a customer service solution known as CX360, which leverages both conversational AI and RPA to improve customer service.
Combining RPA with Conversational AI
We Build Bots Chief Commercial Officer, Patrick Hosch, said: “At We Build Bots, we have already developed an easy to deploy platform for chatbots which enables our clients to streamline inefficient conversational processes, but we were starting to get enquiries from businesses who needed to go beyond that initial first line of contact, and wanted a solution that could streamline back office that processes.
“The alliance with Argos Labs allowed us to fulfil this demand and, by using each other’s expertise and technology, meant we could roll out CX360 and provide a solution to these queries quicker. We are thrilled to be able to develop this with Argos Labs, who are veterans in RPA, and excited about the future opportunities we can build from this newfound partnership, as we aren’t aware of anyone else in the market who’s created a similar, holistic solution.”
The solution allows companies to automate customer services processes and tasks behind the scenes, giving staff more time to deal with non-standard tasks where a human touch is needed. Argos Labs Python-based integration platform, meanwhile, is low-code and supports cross-platform including mobile.
Shige Sato, CEO, at ARGOS LABS, said: “We view our partnership with We Build Bots as a perfect one and I am personally very excited about the CX360 project. The integration of the conversational AI and RPA is a natural move as they work like the brain and the hands of human customer service agents. By combining two proven technologies, we have designed CX360 to present a solid foundation to build an optimal customer service bot, while leaving flexibility for customisation to fit each one of our potential users.”
