In our latest CX Today interview, Synthflow CEO Hakob Astabatsyan reveals how their LLM-native platform is revolutionizing voice AI deployment for enterprises worldwide. With over 1,000 customers and 5 million calls processed monthly, Synthflow is proving that speed and flexibility can be game-changers in the competitive voice AI landscape.
The key differentiator? While traditional voice AI solutions require months of implementation and hundreds of thousands in upfront costs, Synthflow’s open platform allows businesses to deploy functional voice agents in minutes—with pricing as low as 8 cents per minute.
Astabatsyan explains how this rapid deployment capability becomes exponentially valuable for enterprises scaling thousands of agents across multiple use cases. The platform’s white-label capabilities are particularly compelling for BPOs facing AI disruption, enabling them to become AI-native companies without massive in-house engineering investments.
The interview explores three distinct customer segments leveraging Synthflow: companies building voice AI into their product offerings, businesses automating specific use cases, and contact centers transitioning to AI-native operations. Real-world results show significant improvements in answer rates and resolution percentages, with AI handling repetitive tasks 24/7 while human agents focus on complex interactions requiring emotional intelligence and problem-solving skills.
