Zoom has created a free and easy-to-use tool that you can download today to discover whether your contact center is in need of a revamp.
With so much conflicting call and contact center advice being bandied about, it can be challenging to cut through the jargon and figure out whether a cloud-based contact center is the best fit for your business. That’s where the Zoom Call Center Upgrade Checklist comes in.
Available to download, the Zoom Call Center Upgrade Checklist is a straightforward but effective tool for outlining the benefits that a cloud-based solution can provide.
Moreover, it is also a valuable tool for existing cloud-based customers, as it can highlight any new capabilities that might enhance your offerings.
What to Expect
In the age of AI and automation, a checklist may seem a little rudimental, but sometimes the simplest solution is the best.
The Checklist is split into the following six sections, with each providing the user an opportunity to share astute and relevant information about their current contact center solution:
- Agent Experience
- Customer Experience
- Supervisor/Contact Center Leader Experience
- Complexity
- Cost
- Future-Ready Technology
The more boxes you check, the more likely an AI-powered cloud contact center platform can help.
At a time when the CCaaS market is flooded with tech providers all promising to transform and revolutionize your company, having access to a straightforward, practical, unbiased tool that can pinpoint the exact areas to improve is invaluable.
Download the Zoom Call Center Upgrade Checklist here and visit the Zoom webinar today to find out more about the company’s approach to AI.
