Welcome to our round-up of the top news in the CX space over the last seven days.
Avaya Announces Q3 Results
Avaya has announced that its Q3 revenues have declined by more than 21 percent year-over-year.
Indeed, the prominent CX vendor reported revenues of $732 million at this point last year. Yet, 12 months later, this figure has slipped to $577 million.
The company also achieved $716 million in the previous quarter, underpinning the sharp nature of the decline.
Oracle Starts Layoffs in the US
Oracle has begun laying off employees in the US to prioritise its healthcare IT services and cloud businesses.
After deciding to cut costs of up to $1 billion, the cloud database giant has started to lay off staff at its advertising and customer experience group.
Although there is no official statement on the matter from Oracle yet, several sources described the layoffs as “widespread”. Many affected employees expressed their thoughts on Linkedin, including some that have been employed by the company for decades.
Twilio Falls Victim to a Phishing Attack
Hackers have tricked Twilio employees into sharing their login credentials, placing customer data at risk.
Indeed, hackers gained entry to some of its internal systems, through which they accessed “certain customer data”. Approximately 125 Twilio customers have been affected by this incident.
Twilio’s security team has revoked access to the compromised employee accounts and is working on providing additional security training to employees. The company has also implemented additional internal measures to protect against further attacks.
Salesforce Launches a New Digital Commerce Solution
Salesforce has released a Composable Storefront that sits within its Commerce Cloud platform.
The solution primarily stands out for two reasons. First, as a “composable solution,” it offers the building blocks for companies to choose and assemble to their ideal commerce experiences and meet specific requirements.
Secondly, the commerce solution splits into two distinct parts: the front end and the back end. As such, companies can quickly customize their online storefront without disrupting the buying journey.
