BIG CX NEWS from RingCentral, Sprinklr, and ZeroShotBot

Sandra Radlovački

Popular stories from the last week that you may have missed

BIG CX NEWS from RingCentral, Sprinklr, and ZeroShotBot

From funding rounds and new launches to acquisitions and partnerships – a lot can happen in a week. But don’t fluster, we’ve selected our top five popular pieces of news in the realm of agents, business leaders, new solution launches and mergers. Find last week’s trending titles below!

CX Awards 2022 Coming Soon!

We’re excited to share the upcoming launch of our CX Awards for 2022. Following a selection of successful award events from the Today Digital brand, we’re launching this CX extravaganza to commend true innovators in customer experience. Applications are set to open on the 26th of November.

RingCentral and Mitel Partner to Offer Cloud UCaaS

As a part of the deal, RingCentral will become Mitel’s exclusive UCaaS partner and provide their customer base with a next-generation cloud communications platform. In return, Mitel will support customers on its MiCloud Connect platform and offer them a seamless transition to RingCentral’s cloud-based MVP that fits their needs best.

Sprinklr Unveils AI Studio

Sprinklr has introduced Sprinklr AI Studio, a new capability in Sprinklr Modern Research that lets users easily create and customise AI models without writing code. The studio has an option to categorise brand messages by creating custom AI text classification models through an easy-to-use experience.

ZeroShotBot Launches No-Code AI Chatbot

ZeroShotBot announced the launch of a new disruptive conversational AI technology that democratises chatbots for businesses of all sizes. Developed by award-winning computer scientists, ZeroShotBot offers a new way of building chatbots that require no training data, allowing anyone with zero coding experience to create a fully functional chatbot.

ActiveCampaign Debuts Sales Engagement Automation Solution

ActiveCampaign’s Sales Engagement Automation is integrated across channels allowing for unified messaging across emails, video, chat and voice, which it said meant companies wouldn’t require separate systems for marketing and sales activities.



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