Nuance Communication and Cooper University Health Care announced a strategic collaboration to expand Cooper’s deployment of the Nuance Dragon Ambient eXperience™ (DAX™) ambient clinical intelligence solution to 475 physicians and advanced practice providers (APPs).
The collaboration follows the success of Cooper’s initial Nuance DAX employment to enhance patient experiences, expand access to care, and advance care quality through a renewed focus on physician-patient conversation and clinical documentation improvement.
The Nuance DAX solution revolutionises physician-patient experiences by securely capturing and contextualising physician-patient conversations during virtual and in-person exams with clinical documentation that does not require human writing.
After first deploying the Nuance ambient clinical intelligence system in early 2021 to clinicians at three ambulatory care centres in orthopedics and primary care, Cooper will expand its use of Nuance DAX to physicians and APPs in approximately 90 locations in more than 20 additional specialties.
Cooper physicians said that Nuance DAX helped them have better interactions with their patients by freeing them from documenting notes during visits. In addition to improving patient interactions, the time saved could allow physicians and APPs to increase the number of patients they are able to see each clinic day.
Anthony J. Mazzarelli, MD, JC, MBE, Co-President and CEO of Cooper University Health Care, said:
“As a leading academic health system, we are always looking for ways that technological innovations can assist and empower our physicians to deliver quality care more effectively. We see the AI-powered DAX system as a valuable tool to strengthen the provider-patient relationship as well as the overall health care experience for patients and physicians.”
Diana Nole, Executive Vice President and General Manager of Nuance Healthcare, said:
“Cooper University Health Care is at the forefront of a growing number of healthcare organizations embracing the multiple benefits of Nuance conversational AI and ambient clinical intelligence.”
“Nuance DAX directly addresses the clinical and cost challenges that health systems face today, places the patient front and center, and helps restore the joy of practicing medicine to physicians by reducing the clinical documentation burden.”
