LiveVox has partnered with PlanetOne to expand its sales reach and offer omnichannel contact centre solutions to PlanetOne’s US channels partners.
The deal will see LiveVox introducing PlanetOne’s channel partners to its complete ecosystem of solutions. LiveVox will also inform and enable the channel partners with PlanetOne’s business platform Sentient.
LiveVox CRO Erik Fowler said:
“LiveVox is committed to delivering the best possible experience for contact center agents and managers as well as their customers. As such, it’s important that our business partners’ values are aligned with ours.”
“Ted Schuman and PlanetOne are those partners. PlanetOne’s innovative use of AI in the sales process is a clear differentiator and attracted us to this relationship. We’re thrilled to be working with PlanetOne and look forward to enabling its channel partners to successfully market and sell LiveVox’s portfolio.”
PlanetOne’s Sentient gives channel partners and providers a 360-degree view of the entire sales lifecycle and serves as a partner engagement portal for faster and smarter operation.
Ted Schuman, PlanetOne founder and CEO, said: “Partnering with LiveVox provides our channel partners with a unique land-and-expand opportunity in the contact center space.”
“LiveVox shares in our vision of success and knows what it takes to provide partners with best-of-breed technologies and services that enable them to solve business challenges and drive results.”
On the workforce management front, LiveVox launched a solution to give managers and agents the tools needed to overcome challenges like demanding customers and growing agent expectations.
LiveVox CEO Louis Summe, said at the time: “These factors have caused contact centres to seek new, and increasingly automated, solutions. Today’s contact centre needs AI-assisted and flexible technology. A need that LiveVox WFM and our out-of-the-box AI-enabled solutions address.”
