Observe.ai has launched a new offering for high-volume B2C sales teams.
The company says its latest solution allows teams to track behaviours that lead to successful outcomes, strengthen script adoption and conversational flow, and gain insights into situational factors that influence sales.
Swapnil Jain, Co-Founder and CEO at Observe.AI, said: “Observe.AI empowers teams to create a powerful, data-driven feedback loop for scalable, sustainable, and continuously improving revenue generation.
“We’re arming sales representatives with the intelligence and behavioral insights to realize their fullest potential in driving growth.
“Observe.AI helps sales teams gain a deeper understanding of the customer, zero in on the right opportunities, and deliver an empathetic approach that underpins all excellent customer experiences.”
The new offering has already been tried and tested across industries such as insurance, financial services, healthcare, cybersecurity and others. Observe.ai says the new solutions enable teams to identify new growth opportunities and ensure consistency and quality across customer interactions.
“We couldn’t be more excited about our initial traction in the B2C sales use case, and look forward to expanding our reach within the market and sharing in the continued success of our customers”, added Jain.
One of Observe.ai’s clients, a cybersecurity software and services provider, said Observe.ai’s B2C sales solutions helped drive a 100% year-over-year increase in sales.
Last October, Observe.ai also launched its Intelligent Workforce Platform to transform contact centres by embedding AI into customer conversations and agent workflows.
Observe.ai was also announced as a finalist of the CX Awards 2022 in the Best Workforce Platform category.
