Enterprise cloud communications company Bandwidth has integrated with Pindrop, a voice authentication technology provider, as part of their new partnership.
This will allow Pindrop to natively integrate with Bandwidth at the carrier level and help enterprises migrate their contact centres to the cloud faster with Pindrop’s authentication and anti-fraud technology built in.
Bandwidth’s Chief Product Officer John Bell, said: “This integration is another significant step forward in our strategy to become the network platform of choice for enterprise cloud contact centers.”
“With this partnership, Pindrop’s technology can help future-proof against evolving security issues in voice calling, with the added convenience and speed of an out-of-the-box solution with Bandwidth.”
Pindrop offers anti-fraud voice authentication and voice biometrics solutions for contact centres and smart home devices.
The integration will also shorten the time required for enterprises to connect third-party platforms such as Pindrop, to complex on-premises equipment. Bandwidth will allow enterprises to move to a digital CCaaS solution with Pindrop’s authentication solution already integrated.
Gahn Lane, VP, Global Partners and Alliances at Pindrop, said: “We are excited to be partnering with a leading global CPaaS provider like Bandwidth.”
“Creating a great call center experience not only requires streamlined interaction time, but also a customer-first mindset, providing a better user experience while protecting customer accounts with next-level authentication. Bandwidth’s cutting-edge, cloud-native platform streamlines the management and growth of our voice authentication and meets customers’ needs with ease.”
Pindrop has recently partnered with Five9 to bring its contact centre security and anti-fraud software to a wider audience.
