Semafone and Talkdesk Partner on Contact Centre Compliance

Semafone’s compliance solution now available on the Talkdesk AppConnect marketplace

Semafone and Talkdesk Partner on Contact Centre Compliance
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Published: March 25, 2022

Sandra Radlovački

Sandra Radlovački

Data security and call compliance solutions provider Semafone has partnered with Talkdesk to offer Talkdesk customers more options for protecting customer payment data.

Gary Levy, CRO Americas at Semafone, said: “Security and customer experience need to be inseparable as today’s consumers expect the organizations with whom they do business to protect their sensitive data and personally identifiable information.”

“The level of trust, security, and compliance required of organizations of all sizes is non-negotiable and unavoidable. We are delighted to partner with Talkdesk to support organizations committed to protecting their reputations and, more importantly, their customers. Our Cardprotect solutions automate and simplify the complex security and payment processes required to maintain PCI DSS compliance while enabling the delivery of frictionless customer experience.”

Now available on Talkdesk AppConnect marketplace, Semafone Cardprotect Voice+ enables contact centres to reduce risk and take secure, PCI DSS compliant payments over the phone.

Cardprotect Voice+ also eliminates the need for company representatives to see, hear, or handle customers’ sensitive information, and prevents storing, transmitting, or processing sensitive card data within the business infrastructure, reducing the risk of potential breaches and fraud.

Robert Gavin, Vice President of Alliances and Technology Partners, Talkdesk, said: “By welcoming Semafone to Talkdesk AppConnect, businesses are now empowered to quickly and easily integrate best-in-class payment and security technology to their contact center operations.”

“Together, we can enhance the experiences organizations provide their customers and leverage those experiences to create a competitive advantage, no matter the industry served.”

Back in December, Talkdesk partnered with PCI Pal, a contact centre compliance firm, to provide advanced security capabilities to Talkdesk customers.

The company has recently launched two contact centre mobile apps to allow agents to handle customer conversations and manage their schedules from anywhere.


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