PCI Pal Strengthens Partnership with Talkdesk

PCI Pal to provide advanced security capabilities to Talkdesk customers

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Published: December 22, 2021

Sandra Radlovački

Sandra Radlovački

Secure payment solutions provider PCI Pal has extended its partnership with Talkdesk to provide its customers with “innovative customer service and security capabilities”.

Some of the brands that have recently become customers of the two companies include the likes of Air Business, Metabolic Living, Resideo, Scotts, Tucows, and Weekendesk.

Darren Gill, CRO at PCI Pal, said:

“Similar to Talkdesk, PCI Pal takes customer service seriously and believes in not letting safety of the transaction interfere with the relationship between a customer and a company.”

“This partnership has benefited both companies, and with so many new customers already being added to our shared list, we’re optimistic for the future and what it holds for us as we meld customer service and payment security together in the contact center space.”

PCI Pal has been a Talkdesk AppConnect partner for quite some time, offering secure payment solutions to Talkdesk for reselling to thousands of customers worldwide. PCI Pal secures payments via business communications channels for companies in a wide range of markets, including retail, logistics, financial services, public sector and utilities.

Talkdesk customers that use the Talkdesk CX Cloud platform to build their custom contact centre solutions can also leverage advanced security capabilities for their financial information thanks to PCI Pal.

Robert Gavin, Vice President, Alliances at Talkdesk, said: “Our partnership with PCI Pal continues to grow as organizations increase their focus on security measures.”

“By choosing to complement their Talkdesk CX Cloud platform with a PCI Pal solution, businesses can combine all of the customer experience benefits Talkdesk delivers with a best-in-class security application.”

In November this year, PCI Pal extended its partnership with Puzzel to include Digital and IVR payment solutions in Puzzel’s portfolio.

 

 

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