Talkdesk, the leading cloud contact centre for innovative enterprises, today announced a deeper integration with Zoom Video Communications. The partnership aims to deliver enhanced customer experiences for contact centres.
The integration will allow Talkdesk to help organisations break down collaboration silos and leverage the power of true enterprise-wide teamwork. Thanks to a back-office integration, the Talkdesk and Zoom solution makes call routing frictionless, eliminating the need to switch between applications.
Maximising productivity and increasing customer satisfaction can be achieved through promoting teamwork and knowledge sharing between agents and other teams. With a simple click, agents can access subject matter experts for real-time collaboration to answer customer questions and resolve issues fast and on the first attempt. Combining UCaaS applications from Zoom with the Talkdesk CCaaS solution companies can streamline operations even more, by integrating their cloud investments.
Graeme Geddes, head of Zoom Phone & Rooms, Sales and Go-to-Market, Zoom, said:
“We’re excited about this deeper product integration with Talkdesk. This native integration reinforces the demand from our joint customers for a UCaaS and CCaaS solution.”
On top of the enhanced integration, Zoom will also join the Talkdesk AppConnect Marketplace, which features one-click access to more than 80 offerings, such as out-of-the-box integrations, applications, services and hardware.
Charanya Kannan, Chief Product Officer at Talkdesk, said: “Great customer experiences don’t happen by accident. They require planning and lockstep coordination.”
“Together with Zoom, we’re helping businesses make the most of every moment, using advanced collaboration technology to address customer needs more seamlessly and in ways that create memorable interactions for all the right reasons.”
