Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI

Miratech’s Erik Delorey reveals how to sidestep AI pitfalls in CX — from bad data and tech regret to redefining success in the LLM era

Sponsored Post
Conversational AICXCX TrendsCX TVInsights

Published: August 19, 2025

Rhys Fisher

Watch on YouTube

Many businesses have poured millions into AI, only to walk away with broken promises and frustration. That’s why this conversation with Miratech’s Erik Delorey is a must-watch for every CX leader. If your AI strategy isn’t outcome-driven, it may already be heading for disaster.

In this exclusive CX Today interview, Erik shares sharp insights and battle-tested advice on avoiding the biggest AI pitfalls in customer experience.

Key Takeaways

  • Why bad data = bad outcomes (and how to fix it)
  • The broken buying process behind AI tech regret
  • Why legacy coding mindsets clash with the LLM era
  • How to redefine “done” in AI projects
  • Building safe-to-fail innovation zones for AI

Find out more about Miratech’s services: https://miratechgroup.com/

Subscribe for more CX insights: https://cxtoday.com/sign-up/

Join our CX community: https://www.linkedin.com/groups/1951190/

The future of CX belongs to those who master AI. Are you ready to course-correct your strategy before it’s too late?

AI AgentsArtificial IntelligenceCustomer Engagement PlatformDigital TransformationGenerative AI
Featured

Share This Post