Oracle has announced the Oracle AI Agent Studio for Fusion Applications.
The offering helps teams create, extend, deploy, and manage the enterprise’s AI agents, which can work individually and as part of teams to automate multi-step flows.
It also assimilates with the existing Oracle Fusion Cloud Applications Suite, so customers can start leveraging AI agents to automate some of the workflows they’ve already mapped out across those apps.
In doing so, Oracle customers may drive new productivity levels and address complex business needs.
“AI agents are the next phase of evolution in enterprise applications, and just like with existing applications, business leaders need the flexibility to create specific functionality to address their unique and evolving business needs,” said Steve Miranda, EVP of Applications at Oracle.
Our AI Agent Studio builds on the 50+ AI agents we have already introduced and gives our customers and partners the flexibility to easily create and manage their own AI agents.
Interestingly, the move represents a significant step toward Oracle’s goal to automate “all” customer service – although Oracle’s Fusion Applications extend into other customer-facing functions, too.
Free Access AI Agent Studio Available to Existing Customers
Oracle AI Agent Studio comes without additional charges, providing features such as a testing environment, validation processes, and integrated security measures.
The Studio also allows users to customize pre-packaged agents to optimize performance within the company’s CX environment.
Businesses can then deploy and manage these agents across enterprise systems.
Furthermore, AI agents created within Oracle AI Agent Studio may collaborate with external third-party agents to execute cross-function workflows.
AI Agent Studio’s Core Capabilities
Finer details of AI Agent Studio include agent template libraries, agent team orchestration, and agent extensibility.
Template libraries enable users to create their own AI agents with pre-built natural language prompts and configurations.
Use cases cover a variety of business scenarios, including shift scheduling and return order processing.
Agent team orchestration features also allow users to set up multiple agents to work alongside people on complex tasks.
For greater control, companies can embed checkpoints and approvals throughout multi-step processes.
Lastly, agent extensibility offers flexibility to modify and extend the 50+ pre-packaged Oracle Fusion Applications AI agents by adding documents, tools, prompts, or APIs to address their specific industry and business needs.
Other Aspects of AI Agent Studio
- Choice of LLMs: Users can select from LLMs specifically optimized for Oracle Fusion Applications, such as Llama and Cohere, or plug in other external industry-specific LLMs for specialized use cases.
- Native Fusion Integration: This enables users to build enterprise-ready agents by providing direct access to Oracle Fusion Applications APIs, knowledge stores, and predefined tools without complex customizations.
- Third-Party System Integration: Offers connectivity to Oracle Fusion Applications AI agents with third-party agents through secure APIs that support both immediate next steps and long-running processes.
- Trust and Security Framework: This allows users to build AI agents without reconfiguring security settings or signing new agreements.
- Validation and Testing Tools: These enable users to maintain trust and accuracy by verifying and monitoring results within AI-driven workflows.
Oracle’s Goal to Automate All Customer Service
As noted, this news follows Oracle’s pledge to automate all customer service, primarily through advancements to Oracle Fusion Cloud Service.
Jeff Wartgow, VP of Oracle CX, made the assertion during a media briefing, where he shared the vendor’s vision for “complete, total, perpetual service automation.”
According to Wartgow, automation tools from Oracle are 96 percent cheaper than human agents. They’re also scalable, “don’t eat” and “don’t sleep”, and speak multiple languages, making it an “obvious” decision to push towards service automation.
“We are looking at, quite literally, creating processes that automate all your customer service,” he explained.
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