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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
Big CX News from Salesforce, HubSpot, SAP, & Medallia
Customer Data Platform
Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations
Oracle Brings More AI Capabilities to Service & Sales Teams
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It
SAP Shares “Workforce Transformation” Update After Employee Pushback
Salesforce Backs Out of Informatica Deal, Reports
CRM Excellence Unleashed: The Ultimate Guide on How to Use CRM Effectively
CPaaS Platforms: Trends, Industries, and Differentiators
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements
Microsoft Dynamics Products Will Cost Up to 16.7% More from October
HubSpot CEO Doubles Her Pay to the Tune of $25.9m
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
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Event News
CX Awards 2023 Winners 🏆