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CRM
ServiceNow Officially Enters the CRM Market
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Vonage Launches Omnichannel Messaging App for Salesforce
Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities
CX TV
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free
Contact Center
The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why
AI Galore! HubSpot Releases New Solutions at INBOUND 2023
Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM
Zoho Achieves ‘Record’ 100 Million Users
Pegasystems Kickstarts Its Second Round of Layoffs This Year
Salesforce on the Potential of Further Layoffs, GenAI In Customer Service, & More
All the Highlights from Salesforce’s Winter ‘24 Release
Webex Contact Center Enterprise Review: CCaaS From Cisco
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
The Latest BIG News from Salesforce, Clari and Gartner
Clari to Roll Up Groove, Bolster Its Revenue & Analytics Platform
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Event News
CX Awards 2023 Winners 🏆
Stay on the Cutting Edge with the CX Today Newsletter
How Review Management Impacts Customer Experience
CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?
