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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
“Abysmal” Survey Results Show Cracks in Salesforce’s Culture
CRM Customer Experience Benefits: Reasons to Invest in CRM Software
The Latest BIG News from Verint, Salesforce, & SurveyMonkey
PegaWorld iNspire 2023 Introduces Us to the Autonomous Enterprise
Salesforce Announces AI Cloud – with a Lofty Price Tag
Zendesk Cuts Its Staff by 8 Percent: Here’s Why
Salesforce Reports Slowest Revenue Growth In 13 Years
Big CX News from Cisco, Meta, Lifesize, & Twilio
Meta Expands WhatsApp Customer Buying Journeys into Singapore
Meta Sells Kustomer on a $250MN Valuation, Despite Acquiring the CRM Vendor for $1BN Last Year
SAP Doubles Down on AI Commitment with Microsoft
Salesforce Collaborates with Accenture on Generative AI
The Nucleus Research 2023 CRM Technology Value Matrix
Salesforce Launches Slack GPT
Introducing the CX Today Marketplace
ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
