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No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
Salesforce Integrates Playvox Customer Engagement Tools
Genesys and AWS Commit to Reimagine Customer Experiences
Big CX News from Salesforce, TELUS, and Alchemer
Event News
CX Awards Applications Close This Friday! 🚨
Salesforce Starts 2023 With Mass Layoffs
The Application Deadline Is Almost Here for CX Awards 2023
Big CX News from Zoom, Salesforce, and Google
New Zoho Desk Updates Blend Human and Artificial Intelligence
Reasons to Apply for the CX Awards 2023
Zoom Releases Salesforce App for Zoom Team Chat
‘Unrest at Salesforce’ Before co-CEO Stepped Down
Slack CEO Announces Departure Days After Salesforce co-CEO
Salesforce Launches an “Automation Everywhere Bundle”
Google Begins Its First Commercial CCaaS Deployment
Bret Taylor Steps Down as co-CEO of Salesforce
Empowering Agents with Customer Context
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Stay on the Cutting Edge with the CX Today Newsletter
CX Awards 2023 Winners 🏆
