Cork, Ireland-based technology company Spearline has announced a partnership with healthcare communications firm RelateCare to support the latter’s patient care offering.
RelateCare, which offers telehealth and contact centre solutions to healthcare organisations in the United States and Ireland, is using Spearline’s Voice Assure to automate the testing of connectivity and audio quality.
Spearline’s solution also provides network visibility and real-time updates on any issues as part of its bread and butter offering – testing call connectivity, audio quality, latency and more. According to the company, voice quality and uptime were two factors crucial to providing an excellent customer experience, particularly due to the ongoing COVID-19 pandemic.
Spearline CEO Kevin Buckley said: “RelateCare has a strong, established record of providing their customers with high-quality communications services. We are delighted to be a part of their toolset and to help the enhancement of their services.”
Healthcare at a Distance
The initiative was partly prompted by the pandemic and the associated move to telehealth solutions in aid of social distancing, with RelateCare witnessing demand for its “healthcare at a distance” offerings grow rapidly in recent times. The company also offers consultancy services to allow healthcare organisations to make the most of contact centres and turn them into revenue generators.
RelateCare CEO, Conor O’Byrne, emphasised how the partnership with Spearline helps with the monitoring both internal and external communications, saying: “We help patients access the care that they need when they need it and Spearline’s capabilities are instrumental and ensuring we can do this through our centralized support and telehealth centers.”
As O’Byrne emphasised, RelateCare’s utilisation of Spearline’s offering allows customers options in how they get in touch for care.
“We utilise the latest unified communications and contact center solutions to ensure that our customers are able to contact the correct agent or nurse at all times through their preferred communication method.”
Equally important is having a 24/7 service, so customers are never without support and care.
One of Ireland’s Fastest Growing Tech firms
The news follows the announcement last year that Spearline was among Ireland’s fastest growing tech companies, thanks to its inclusion in consultancy Deloitte’s Technology Fast 50 2020 Ireland Awards.
Commenting, Buckley said: “To be one of the fastest growing tech companies in Ireland for the seventh year in a row is testament to our products, people, customers and innovation.
“Given the unforeseen impact of Covid-19, we took an early defensive position and prioritised supporting our existing customers by helping them with their communications needs. As we have monitored telecommunications trends emerging from lockdowns and work-from-home, we have brought some priorities to our product development teams, recognising that the communications habits we are now seeing are here for the long-term.”
