Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
How Speech Analysis Improves Contact Centre Performance
Choosing the Right CX Automation Vendor in 2022
Customer Analytics & Intelligence
Oracle Are “Going After” AWS Aurora Users
Google Powers Digital Transformation at BT
Veritone Adds New Features to its Synthetic Voice Solution
10 Speech Analytics Use Cases for the Contact Centre and Beyond
How Can Real-Time Analytics Help Identify Cross-Selling and Up-Selling Opportunities?
Optimizely Partner With Google Cloud
Gartner Magic Quadrant for Data and Analytics Service Providers 2022
Speech Analytics Statistics for 2022
Press Ganey to Acquire Forsta and Accelerate Healthcare Innovation
OpenText Expands its Google Cloud Partnership
Ignite Tech Acquires BryterCX Assets
Top Speech Analytics Providers for 2022
ZoomInfo Partners with Google Cloud on Business Data
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
