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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
Contact Center & Omnichannel
The Retail Contact Center: 4 Trends for 2025
Customer Analytics & Intelligence
SoundHound AI Brings Real-Time Agentic AI to the Retail Sales Floor at MWC
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
Customer Engagement Platforms
SAP Launches Fresh Cloud Feature to Drive Enterprise Engagement
The Netflix-Warner Bros Deal Exposes Streaming’s Customer Experience Crisis
HCLTech and Cisco Launch AI-Driven Unified Contact Center Platform For Proactive Customer Engagement
Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions
Community & Social Engagement
Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy
American Airlines Expands App Features to Give Customers More Control During Travel Disruptions
Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service
Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
8×8 Expands APAC Customer Engagement with Maven Lab Deal
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
Event Driven Orchestration in Finance: From Payment Failures to Proactive Outreach
Stop Guessing: Use Context to Deliver Personalization That Converts
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Puzzel Sets Out Its Social Responsibility Plans
