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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
Contact Center & Omnichannel
The Retail Contact Center: 4 Trends for 2025
American Airlines Expands App Features to Give Customers More Control During Travel Disruptions
Customer Engagement Platforms
Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service
Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
8×8 Expands APAC Customer Engagement with Maven Lab Deal
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
Customer Analytics & Intelligence
Event Driven Orchestration in Finance: From Payment Failures to Proactive Outreach
Community & Social Engagement: The Future of Customer Experience
Stop Guessing: Use Context to Deliver Personalization That Converts
Samsung and Amazon Deepen Partnership to Deliver Seamless Shopping Experiences in UAE and Saudi Arabia
Meta Shows How WhatsApp is Enhancing Customer Interactions to Increase Loyalty
Retail Automation: How AI Powers the Consumer Experience
Uncategorized
Customer Loyalty Management Gets Intelligent
Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Puzzel Sets Out Its Social Responsibility Plans
