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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
Contact Center & Omnichannel
The Retail Contact Center: 4 Trends for 2025
Customer Engagement Platforms
Alleged Hacking Group Leader Behind Twilio, LastPass, & Mailchimp Breaches Arrested
Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?
CX Outsourcing: The Trends, Benefits, & Providers
M&T Leveraged Sprinklr to Transform Its Social Media Strategy. Here’s How
The Power of Patience: Enhancing Customer Experience in a Fast-Paced World
Proactive Service: Anticipating Customer Needs for Exceptional CX
7 Tips for Handling Vulnerable Customers in the Contact Center
The Power of Persuasion: Making Customer Interactions Memorable and Positive
Bridging Cultures: The Art of Sensitive Customer Service
Cracking the Complaints Code: Understanding, Implementing, and Excelling in Complaint Management
Sunshine Service: Embracing Positivity in Customer Interactions
Politeness Pays Off: Boosting Customer Experience with Courtesy
How to Handle Difficult Customers? 10 Strategies for Navigating the Storm
What Has Amazon Done to Change Customers’ Delivery Expectations?
Proactive Customer Service: Definition, Examples and Strategies
Microsoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AI
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Puzzel Sets Out Its Social Responsibility Plans
