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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
Contact Center & Omnichannel
The Retail Contact Center: 4 Trends for 2025
Customer Engagement Platforms
How to Design a Digital Customer Experience Strategy in 2024
How You Can Avoid Customers Changing Their Minds
Composable Customer Engagement Platforms: The Cool Kids on the Block
Customer Feedback Management: Best Practices and Tips
Supporting Vulnerable Customers Through the Energy Price Cap Increase
7 Rules that Will Transform Your Customers’ Habits
Walmart Reveals Plans for Customer-Focused Retail Technologies
10 Ways Generative AI Will Change Agent Experiences
Immersive Customer Experience: Examples, Trends, and Providers
Customer Analytics & Intelligence
Can Web3 and NFTs save your customer loyalty program?
Navigating the Business Communication Landscape: BT’s Innovative CPaaS Solutions
Why Confusing Inertia With Loyalty Is A Mistake
Five Ways LEGO has Brought Customers into the Company – and how This Steers CX Strategies
Choice Overload – Taking the Anxiety out of Retail
The Best Zendesk Features for CX Productivity
Zendesk’s New No-Code Personalisation Tools to Ensure Customer Loyalty
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Puzzel Sets Out Its Social Responsibility Plans
