Best Use of AI
Across the CX market, there are thousands of AI applications. This award spotlights a differentiative example that has delivered significant value to end-users.
Maybe that value is in a newfangled generative AI (GenAI) use case that’s driving real results, or perhaps it’s an evolution of an older, NLP- or ML-based application.
Ultimately, the award will go to a vendor demonstrating cutting-edge AI innovation and thought leadership.
Criteria
Ability to Improve Experience
Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?
Ability to Innovate
Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?
Ability to Execute
What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?