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AI & Automation in CX
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
CX TV
New Structure Helps Avaya Deliver on Enterprise CX Opportunity
Event News
Good News: CX Leaders Awards Application Deadline Extended to October 16
Last Chance to Apply for the CX Leaders Awards!
The Women in CX UnConference 2024: A “Game-Changing” Industry Event
Meet the Judges for the Inaugural CX Leaders Awards: Pioneers and Experts in Customer Experience
Avaya to “Redefine AI-Powered CX Solutions” at GITEX 2024
The Contact Center Performance Summit 2024: What Can I Expect?
Our Top Tips for Entering the CX Leaders Awards 2024
Announcing the Categories for the CX Leaders Awards: Celebrating Pioneering Talent in Customer Experience
CX Leaders Awards: Applications Are Now Open!
CX Today Launches the Inaugural CX Leaders Awards
CX All-Stars: Generative AI Reigns Supreme in 2024
CX All-Stars: Leaders Choose Their Business Heroes
CX All-Stars: Leaders Name Their Biggest Challenges of 2024
CX Today Launches CX All-Stars
CX All-Stars: Leaders Reveal Their Biggest Business Mistakes
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
