Contact Guru’s Storm solution for customer service
The perfect contact centre is an essential investment in any business environment.
Today, customers have higher expectations than ever before when it comes to the experiences they get from their favourite brands. Digitally empowered consumers demand the best from every business, which means you need to deliver speedy, relevant, and effective solutions to problems.
The right contact centre technology helps companies to support their employees with the kind of sensational service they expect. At the same time, these tools also help companies with increasing revenue through outbound campaigns and sales. Today, we’re going to be looking at one of the market-leading cloud customer engagement and experience solutions.
The storm cloud contact centre from ContentGuru is an innovative solution for customer experience with a user-friendly interface and a host of helpful features.
A comprehensive solution for customer engagement and experience, storm cloud contact centre from Content Guru is already supporting some of the world’s largest organisations, offering a fantastic combination of ease-of-use and measurable performance enhancements.
Ready to work in the ever-evolving landscape for customer service and experience, the Content Guru solution integrates with a host of third-party databases, making it easier to overlay your existing infrastructure with powerful cloud-based capabilities for customer satisfaction. An omnichannel approach to customer service, storm powers single, blended queues for customer interactions, with advanced routing, reporting, and intelligence tools. Features include:
Contact Guru offers a comprehensive range of tools for enhancing the contact centre with storm, including access to specific solutions for certain sectors, like health and social care, or logistics. The storm environment can integrate seamlessly with all of the top tools companies already use, as well as additional services from Content Guru, like brain for intelligent automation, or workforce optimisation and engagement solutions.
Content Guru Storm Contact Centre Benefits
Promising convenience and simplicity from start to finish, storm is a comprehensive all-in-one environment for agent management and customer support. The solution comes with everything teams need to support their clients in a range of omnichannel environments. You can integrate with your CRM and other third-party systems, and access extra tools for improving team performance, like the storm CONTACT WFM solution for agent management.
With tools for quality management, and insightful analytics already built into the storm contact centre environment, Content Guru customers can quickly and easily scale an intelligent and dynamic digital contact centre. There are even tools for automation intended to reduce the pressure on your team members. Benefits include:
Promising simple and effective omnichannel communications for any business, Content Guru’s storm solution is a versatile and highly customisable solution for today’s brands. The solution can adapt according to the individual needs of companies in different verticals, giving them the extra support, they need to handle specialised interactions.
Content Guru works with hundreds of existing integrations, so you can add in the tools you already use, and there’s access to intelligent automation features and workforce management tools too. The solution is ready to scale and adapt to suit virtually any kind of business in today’s flexible world.
Ready for the new age of experience, where companies need to ensure service remains consistent across all channels; the storm contact centre is a powerful and flexible contact centre environment. You can integrate with all the tools you already use, set up intelligent routing strategies, and access in-depth insights into your customers with AI and reporting.
Access to extra features like brain from Content Guru even ensures companies can continue to transform their operations with automations and intelligent insights.