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Big CX News from AWS, Bandwidth, Concentrix
Contact Center
Concentrix’s Acquisition of Webhelp Is Good News for the Customer Service BPO Space
3 Secrets to Improving Agent Experiences and Cutting Operational Costs
The State of CX Outsourcing in 2023
Conversational AI
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Five9 Launches Its First ChatGPT-Powered Contact Center Offerings
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
The Application Deadline Is Almost Here for CX Awards 2023
How to Make the Green Contact Center a Reality
Top Compliance Considerations for Your Contact Center
The CX Awards 2023: Applications Are Now Open! 🥳
The European Contact Centre & Customer Service Awards 2022: Meet the Winners
Loyalty Management
ISG Pinpoints Four Enterprise Client Personas for BPOs
NICE Celebrates Three “Eight-Digit” CCaaS Deals
