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Loyalty Management
How to Measure Customer Loyalty: The Complete Guide
CRM
Gartner Magic Quadrant for B2B Marketing Automation Platforms 2023
Salesforce Creates a “Customer Success Score” to Help Businesses Maximize Their Investment
Salesforce Inks Agreement to Acquire Airkit.ai
Contact Center
Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023
CX TV
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free
The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why
Customer Data Platform
Four steps to use CX data effectively
Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM
Zoho Achieves ‘Record’ 100 Million Users
Pegasystems Kickstarts Its Second Round of Layoffs This Year
How do Customer Communication Preferences Change Across Generations?
