CX Today’s Charlie Mitchell hosts Bruno Fransoni, Technical Product Manager of Contact Center and CRM at SumUp.
We walk through SumUp’s CCaaS migration, and discuss:
- The challenges of SumUp’s on-premises environment
- How SumUp overcame these with Five9
- The addition of a virtual agent to front up the IVR
- Five9’s helpful CCaaS pilot program
- Lessons for other businesses switching to CCaaS
If you’d like to learn more about SumUp’s migration, check out this case study.
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