SumUp Moves Its Global Contact Center Operations to the Cloud with Five9

CX Today's Charlie Mitchell hosts Bruno Fransoni, Technical Product Manager of Contact Center and CRM at SumUp

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Published: December 6, 2023

Charlie Mitchell

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CX Today’s Charlie Mitchell hosts Bruno Fransoni, Technical Product Manager of Contact Center and CRM at SumUp.

We walk through SumUp’s CCaaS migration, and discuss:

  • The challenges of SumUp’s on-premises environment
  • How SumUp overcame these with Five9
  • The addition of a virtual agent to front up the IVR
  • Five9’s helpful CCaaS pilot program
  • Lessons for other businesses switching to CCaaS

If you’d like to learn more about SumUp’s migration, check out this case study.

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