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Contact Center
Converge and Consolidate: The New Contact Center Mantra
CRM
Salesforce on the Potential of Further Layoffs, GenAI In Customer Service, & More
All the Highlights from Salesforce’s Winter ‘24 Release
The Latest BIG News from Salesforce, Clari and Gartner
Clari to Roll Up Groove, Bolster Its Revenue & Analytics Platform
A Week of Good, Bad, and Ugly News for Salesforce
CX TV
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Barnardo’s Discusses Its CRM Selection Process and Implementation
“This Could Get Ugly”: An Honest Analysis of the Salesforce Price Hikes
The Five Principles of Delivering Great CX
Salesforce Layoffs Spill Over the Touted 10 Percent Mark
Want to Increase Loyalty? Integrate Customer and Brand Experience
Salesforce Debuts Slack Sales Elevate
The Benefits of Customer Data Platforms vs CRM Tools
Professor Mohamed Zaki on the Key Challenges of CX Design
What it takes to lead CX transformation
