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Contact Center
Verint CEO: The CCaaS Industry Was Looking for a Truly Open Platform
The Contact Center Suites Buyers Guide 2023: Top Takeaways
9 Ways to Improve Communication in Customer Service
NICE Misses Out on Becoming Gartner’s Outright CCaaS Leader
CRM
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
Valuable Active Listening Exercises for Contact Center Agents
CCaaS: How to Build a Modern Contact Center Fit for the New Age
The 5-Star Customer Service Skills Agents Need Today
The Latest BIG News from Salesforce, Clari and Gartner
CX TV
DPG Media Discusses Its “Radical” CCaaS Migration, Shares Lessons
Contact Center Gamification Ideas, Strategies, & Rewards
Lighthouse Works and Genesys Collab Generates 25% of New U.S. Jobs for Blind People
Gartner Critical Capabilities for Contact Center as a Service (CCaaS) 2023: A Recap
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Workforce Engagement Management
UiPath Dominates the RPA Space, Dwarfs Microsoft’s Market Share By 10x
8×8 Reveals 50% of its Contact Centre Customers Leverage Supervisor Workspace
