CX Today’s Charlie Mitchell hosts Matthew Jones, Product Manager at EvaluAgent.
We reflect on new research conducted by contact center analyst ContactBabel – which highlights service leader perceptions of AI.
In doing so, we discuss:
- The possibility of AI taking contact center agent jobs.
- Agent support use cases for AI.
- How these use cases will impact agent well-being.
- Where can our viewers go to find more.
To delve deeper into ContactBabel’s research, visit here.
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