CX Today’s Charlie Mitchell hosts Jodi Reuven, a Senior Product Marketing Manager at Zoom for a deep dive into Zoom’s next-generation Virtual Agent, which can reason and adapt in real time to drive boost resolution rates.
How Does the Next Generation-Virtual Agent Differ from What Came Before?
Reuven outlines how Zoom’s Virtual Agent is leaving behind rigid dialogue trees and embracing flexible, autonomous AI experiences designed to handle complex queries with minimal human input.
What New Features May Excite Zoom Customers?
Discover how Zoom’s launch represents a major evolution in virtual agent capabilities, including real-time adaptability, persona-driven design, and intuitive agent building through AI Studio.
Real Results within Zoom’s Own Contact Center
Learn how Zoom uses its own Virtual Agent across global support operations, achieving a 97% self-service containment rate, 28% CSAT boost, and 35% reduction in unmatched queries.
For more on Zoom’s Contact Center and Virtual Agent capabilities, visit: explore.zoom.us
