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CRM & Customer Data Management
Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand
Contact Center & Omnichannel
Dialpad Revamps & Relaunches Its Contact Center Platform
Zendesk Continues to Experiment with New Pricing Strategies
8×8 Adds New AI and Customer Engagement Features
RingCentral Migrates its Agents Away from NICE-Powered Platform
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
RingCentral and Verint Form WEM Partnership
The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify
“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs
Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees
CX TV
Probing the Gartner Magic Quadrant for CCaaS 2024
Event News
Announcing the Finalists for the CX Leaders Awards 2024
HubSpot’s Pricing Gamble Pays Off. Should Others Follow?
Five9 & Pindrop Announce an “Industry-First” Native Integration
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy
