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Contact Center & Omnichannel
Zoom Releases Three Tools to Simplify Contact Center Agent Experiences
GoTo Launches Connect CX for ‘Exceptional’ Customer Experiences
CRM & Customer Data Management
Big CX News from Salesforce, Twilio and ServiceNow
Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce
Customer Analytics & Intelligence
Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps
SugarCRM Appoints New CEO to ‘Innovate and Grow’
ServiceNow Launches Xanadu to ‘Supercharge’ Productivity
Salesforce CEO Reveals its ‘Next Big Transformation’
Event News
Announcing the Categories for the CX Leaders Awards: Celebrating Pioneering Talent in Customer Experience
Avaya Launches Experience Platform Public Cloud in India
Dubber Appoints New CEO Following Financial Scandal
Twilio Announces the Global Availability of Branded RCS Messaging
Workforce Engagement Management
Alvaria Spins Out Its WEM Suite, Brings Back the Aspect Brand
Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack
Big CX News from Salesforce, NICE, Microsoft & Dubber
Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade
